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Europe

Passengers Can Now Book Icelandair in Facebook

icelandair_facebook

Icelandair announced they will offer passengers a choice of engagement their subsequent transatlantic moody by Facebook Messenger. The Facebook Messenger Stopover Bot is a newest instance of a rising trend in Conversational Commerce. Available 24/7, a new bot creates it easier than ever to book an Icelandair Stopover by bringing a indicate of sale directly to a customer, permitting passengers to book flights directly from Facebook Messenger.

The Stopover Bot is also an fit patron use apparatus that can, together with engagement and hunt functionality, answer ordinarily asked questions with quick, calm abounding answers mixing text, photos and even video.

Guðmundur Óskarsson, Director of Marketing and Business Development during Icelandair comments “We wish to constantly urge a transport eco complement for consumers, starting from a really commencement of their engagement experience. Placing Icelandair forward of a diversion and creation moody bookings accessible by Facebook Messenger outlines a joining to Icelandair customers. We know what platforms a business use and wish to welcome new ways to promulgate and offer profitable interactions with them in that space. Through this meditative we wish to position ourselves as some-more than only an airline though as a program association and a launch of a Stopover Bot is another step towards a aim of business being means to book a moody anywhere during any time.”

Developed with investigate that shows a recognition of messaging apps and consumer discernment leading that of amicable media, Icelandair worked with Travelaer in building this initial proviso – a ability to book outward their website engagement engine. The project’s second phase, additional functionality for enhancing a user experience, is now in development.

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